Switching IT providers might sound like a hassle but staying with the wrong one? That could cost your business time, money, and credibility.
In regulated industries like financial services, commercial construction, and manufacturing, your IT partner should do more than fix problems. They should keep you compliant, operational, and prepared for anything.
At Veracity Technologies, we've spent over 30 years helping Twin Cities businesses make strategic, stress-free transitions to better managed IT support. If you're wondering whether it's time to move on from your current MSP, here are seven red flags you shouldn't ignore.
1. Slow Response Times That Stall Operations
When a payment gateway crashes, or your ERP system won't load, every minute matters. If your provider takes hours or days to respond, your business is vulnerable. In construction, that can delay entire project schedules. In finance, it risks regulatory scrutiny. In manufacturing, it means idle machines and missed quotas.
Responsive support isn't a luxury it's operational survival.
2. Frequent Downtime Has Become "Normal"
If your employees expect the network to glitch or the server to go down weekly, that's not normal, it's negligence. Regular IT disruptions signal poor proactive monitoring and lack of system maintenance. Over time, this eats away at employee morale and client trust.
Downtime is costly. Your IT should be working to eliminate it, not normalize it.
3. One-Size-Fits-All IT Packages
A financial firm has different risks than a steel manufacturer or general contractor. If your MSP delivers the same generic solution to every client, they're not addressing your industry-specific compliance, workflows, or growth targets.
At Veracity, we build every client's IT blueprint from the ground up custom to your sector and your scale.
4. Outdated Cybersecurity Tools
Still relying on basic antivirus software? That's a red flag. Today's threats like business email compromise and ransomware demand multi-layered defenses, 24/7 monitoring, and MDR (Managed Detection and Response) capabilities.
Small and mid-sized businesses are now the #1 target for cybercriminals. If your MSP hasn't upgraded your cybersecurity stack, they're exposing you to serious risk.
5. No Compliance Support (or Worse—Compliance Gaps)
In industries like finance and manufacturing, SOC 2, FINRA, HIPAA, PCI, or CMMC compliance isn't optional. If your provider isn't helping you prepare for audits, keep documentation current, or meet security controls, it's not just a service failure, it's a liability.
Veracity's clients have passed audits with zero deficiencies thanks to our structured, SOC 2-certified processes.
6. Poor Communication & Jargon Overload
If your provider speaks in acronyms, you don't understand or worse, doesn't communicate at all, you're not getting what you're paying for. Strategic IT support means plain-English conversations, regular check-ins, and complete visibility into your tech roadmap.
If you feel out of the loop, you probably are and that's not okay.
7. No Strategic IT Guidance
If your MSP only shows up when something breaks, they're not supporting your growth. You deserve a partner who understands your industry, plans for the future, and aligns IT investments with your business goals.
At Veracity, our vCIO services give clients quarterly strategy sessions, roadmap reviews, and forecasting to support scaling operations with confidence.
Key Takeaways
- If your IT provider isn't reducing downtime, strengthening compliance, or offering proactive strategy, it may be time to switch.
- Look for red flags like slow responses, poor communication, weak cybersecurity, and one-size-fits-all service models.
- Veracity Technologies offers SOC 2-certified IT services, unlimited support, and co-managed or fully managed solutions for SMBs in finance, construction, and manufacturing.
FAQs About Switching IT Providers
Q: Is switching IT providers disruptive?
A: It shouldn't be. Our onboarding process is seamless, we handle data migration, vendor coordination, and employee training without downtime.
Q: Can Veracity help with compliance audits?
A: Absolutely. We've helped dozens of businesses pass SOC 2, FINRA, and CMMC audits with zero findings.
Q: Do you offer co-managed IT services?
A: Yes. If you have in-house IT but need extra support or security expertise, our co-managed plans are a perfect fit.
Q: How do I know if my current MSP is underperforming?
A: If you're experiencing frequent outages, slow responses, poor documentation, or missed compliance requirements, it's time to reevaluate.
Why Twin Cities Businesses Choose Veracity
- 98% Client Retention Rate
- SOC 2-Certified Processes
- 24/7 Monitoring and Support
- vCIO Strategic Planning
- Tailored IT for Regulated Industries
You shouldn't have to chase your IT provider. You should trust they're chasing risks for you.
🟡 Let's talk about whether your MSP is holding you back—and how Veracity can move you forward.
Click Here or give us a call at 952-941-7333 to Book a FREE Consult
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