The Greater Minneapolis and St. Paul Business Owners’ Guide
To IT Support Services And Fees

What You Should Expect To Pay For IT Support For Your Business (And How To Get Exactly What You Need Without Unnecessary
Extras, Hidden Fees
And Bloated Contracts)

Read This Guide and You’ll Discover:

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  • The 3 most common ways IT services companies charge for their services, and the pros and cons of each approach.
  • A common billing model that puts ALL THE RISK on you, the customer, when buying IT services; you’ll learn what it is and why you need to avoid agreeing to it.
  • Exclusions, hidden fees and other “gotcha” clauses IT companies put in their contracts that you DON’T want to agree to.
  • How to make sure you know exactly what you’re getting to avoid diisappointment, frustration and added costs later on that you didn’t anticipate.
  • 21 revealing questions to ask your IT support firm BEFORE giving them access to your computer network, e-mail and data.

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We have worked with Veracity ever since they helped us design and implement the technology in a building we purchased 10 years ago. They keep us on the leading edge of technology and have automated just about every facet of our business.

Jim Byrne
Grazzini Brothers

You have to have both chemistry and good service to continue to use a vendor. If you can't communicate with someone, it doesn't matter how good the service is. If the communication is great but nothing happens, we would be unhappy. For us, Jon and Veracity are the right fit.

David Hartwell
Bellcomb Technologies